Service · Operations

Support & Optimisation

Not on your own after go-live – ongoing support and continuous improvement.

We stay your point of contact: fast help when problems arise, training and the continuous optimisation of your ERP.

Make a no-obligation enquiry

The starting point

Does any of this sound familiar?

  • After go-live, suddenly no one is reachable.

  • All the ERP know-how hangs on a single person.

  • The system doesn't grow with your business.

  • Small bugs slow operations down every single day.

The outcome

A system that grows with you – with a partner who responds when it counts.

Scope of service

What's included

Reactive support

Defined response times for incidents and questions.

Troubleshooting

Fast analysis and resolution before it gets expensive.

Training & documentation

Anchoring knowledge in the team instead of in one person.

Process optimisation

Ongoing improvement of your workflows in the system.

Updates & expansion

Continued development at the pace of your growth.

Regular reviews

Joint sessions to unlock potential.

Approach

How it works

  1. Onboarding into the support model

    We take over your system and document its current state.

  2. Tickets & response times

    A clear channel with agreed service levels.

  3. Ongoing support

    Resolve incidents, answer questions, keep operations running.

  4. Optimisation reviews

    Regularly sharpen and expand processes.

Who it's for

A good fit when …

  • Support right after go-live

  • Taking over a system implemented by someone else

  • No internal ERP owner in place

Frequently asked questions

Yes. We first take stock and then take over operation and continued development – regardless of who implemented the system.
Yes. Often we get a lot out of a running system through process optimization, clean interfaces and automation before a switch is even necessary.
An SLA defines guaranteed response and resolution times, staggered by priority – from standard to prioritised response for critical incidents.
We offer flexible models: from an hourly quota to an ongoing support package. We clarify the details in the initial call.
It depends on scope and service level. You get a transparent quote – with no hidden costs.
Yes. Sometimes optimizing is smarter than switching, sometimes the other way around. We clarify this honestly; first orientation is offered by our FAQ and the ERP finder.

More from us

Other services

ERP Selection & Consulting

Vendor-independent guidance to the right system – before you invest six figures.

Rollout & Implementation

From contract to go-live – turnkey, in clear sprints.

Migration & System Change

Cleanly from the legacy system into the new ERP – no data loss, no downtime.

Integration & Automation

Shop, marketplaces, payment, shipping and accounting – connected and automated.

Ready for the next step?

Let's talk about your situation with no obligation – free and with no strings attached.

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